Terms & Conditions
- Incorrect or insufficient delivery details can result in your gift being delivered late or not at all. While we will always do our best to deliver all gifts, no refunds will be made for late or failed deliveries when the delivery details supplied are inadequate.
- For gifts delivered to hospitals, hotels or business addresses, it is the sender’s sole responsibility to ensure the recipient will be at the given address on the day. Please also see Delivery Information (points 2 and 3).
Any re-direction costs incurred will be charged. All gift items are sold subject to availability. We reserve the right to substitute any items with products of similar or higher value if necessary. Images of some gifts on our website include props (such as wine glasses) which are not part of the gift. Please refer to the list of contents on the product page to review the full contents of your gift basket. Gifts will not be delivered on Saturdays, Sundays or UK public holidays. Gifts will not be delivered to P.O. Box addresses. Orders can be cancelled without charge up to 48 hours prior to delivery. Any cancellations received after this time will be charged at full price. If a gift has been damaged in transit, please contact us or email and arrange for the item to be returned and another one will be dispatched in its place. Gift baskets containing alcohol may only be purchased by and delivered to people over the age of 18. If a recipient is not available to take delivery of your gift the courier will try to leave the gift with a neighbour or, if unavailable, will try to identify a safe place to leave the gift (i.e. somewhere sheltered and out of sight). If this is not possible the courier will leave a calling card and the recipient will be responsible for arranging a suitable alternative delivery time. We use reputable courier companies to deliver your orders by requested dates, however occasionally this is not possible due to circumstances beyond our control. After two attempts at delivery, parcels are returned to the courier’s local depot pending further instructions from London Hampers. Fruit parcels are generally destroyed and some food parcels may be returned to us. Any costs incurred will be passed on to you or deducted from any agreed refunds. We do not store credit card details nor do we share customer details with any 3rd parties. If the Goods are damaged the Sender/Customer should contact London Hampers within 3 days of receipt of Goods. Damaged Goods must be returned to Londonhampers.com, Unit 14 9/17 Park Royal Road, London NW10 7LQ, appropriately packaged. London Hampers will replace or refund the items concerned including shipping costs. We guarantee a minimum shelf life of 5 days from point of dispatch for most perishable goods (reduced to 2 days for fruit, bread and other bakery items), therefore please ensure that the delivery is scheduled mindful of this time frame. In all other circumstances, sender will have the right to return the good within 7 working days from the date of dispatch provided it is unopened, undamaged, partially consumed items. In the event that you are not 100%, you can return the goods back to our warehouse by: 1.Contacting us by email at firstname.lastname@example.org stating the reasons. 2.We will then arrange with our Couriers to collect and return the goods to us. 3.Once the goods are received – we will contact you and agree to issue a refund within 48 hours.